Cisco Unified Communications - Intern

Falls Church, VA


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Cisco Unified Communications


Job Description

The Cisco Unified Communications intern will design, configure and engineer collaboration solutions using the latest Cisco collaboration products and technologies.


  • Design, configure, script, and deploy call routing and IVR call flows
  • Day-to-day response to/resolution of generated alarms, tracking of real-time system health utilizing
  • Perform quick resolution of Contact Center Incidents, Including Alarm/Event correlation and triage
  • Perform Incident Troubleshooting and resolution for all Cisco Unified Contact Center related applications/infrastructure following standard management processes
  • Proactive Monitoring & Preventative Maintenance
  • Audit contact center infrastructure to verify conformance to standards and best practices
  • Thorough knowledge and or experience with varying voice protocols and capabilities, such as VoIP, SIP, TDM, UCS

Required Qualifications:

CCNA Voice Certification

Preferred Qualifications:

  • Excellent communication skills and interpersonal skills
  • Ability to present technical Information to business and technical stakeholders
  • Ability to express ideas in clear and concise manner
  • Ability to problem-solve and to think tactically and identify significant success factors
  • Able to handle multiple tasks
  • Demonstrate self-reliance and with aptitude to work independently

Work Location:

Combination of onsite customer locations and virtual office infrastructure.

Employment Type:


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